Heated Hunting Gear – Learn More
FAQ
ABOUT MY ORDER
How do I know if my order has been received?
You will receive an order confirmation by email shortly after placing your order. If you haven't received it, please check your spam or junk folder before contacting our Customer Service team.
My payment went through, but I haven't received an order confirmation. What should I do?
Once your order has been completed and the payment has been processed, we will send an order confirmation to the email address you provided at checkout.
If you haven't received your confirmation, please check your spam or junk folder before contacting Customer Service.
I've already placed my order. Can I cancel or change it?
Our order fulfilment process is largely automated, which means we are unfortunately unable to make changes once your order has been placed and the order confirmation has been issued.
If you ordered the wrong item, you can return it within 30 days of placing your order. If you forgot to add something, simply place a new order.
We recommend checking your contact details, delivery address, products and sizes carefully before completing your purchase.
How do I use a discount code?
Enter your discount or promotional code in the designated field at checkout, exactly as it was provided to you. Select Apply, and the discount will be shown in your order summary.
The validity period and any specific conditions are stated in the promotion details. Promotional codes can only be used during the stated campaign period.
Discount codes cannot be added after an order has been placed and cannot be combined with other offers unless specifically stated.
How do I choose the right size?
You'll find a Size Guide on each product page, just above the Add to Cart button. Open the guide to see our size chart and instructions on how to take your measurements.
If you're between two sizes and unsure which one to choose, we generally recommend choosing the larger size.
Alaska1795 products are designed for active outdoor use and freedom of movement. When choosing your size, consider both mobility and whether you want enough room for additional layers underneath.
PAYMENT METHODS
We accept credit card and online banking payments. Payments are handled through Klarna.
KLARNA QUESTIONS
Klarna provides our invoice and payment services. When choosing a Klarna payment option, your payment is made directly to Klarna.
For questions specifically related to Klarna payments or invoices, please contact Klarna directly.
Where can I find my Klarna invoice?
Your invoice will be sent by email when your order is dispatched. It will be sent to the email address you provided when placing your order.
You can also view your invoice by logging in to Klarna's customer portal.
I have a question about my invoice. Who should I contact?
For questions regarding your Klarna invoice, please contact Klarna directly.
Can I change the due date of my invoice?
For questions about due dates or other invoice-related matters, please contact Klarna directly.
My invoice is due soon, but my return hasn't been processed yet. What should I do?
If your payment due date is approaching, we recommend notifying Klarna that you have made a return.
If we receive and process your full return before the Klarna invoice is due, you will not need to pay the invoice.
If you return only part of your order, the invoice will be adjusted to reflect the returned items. You can find your updated invoice in Klarna's customer portal.
DELIVERY
Which delivery methods do you offer?
We currently ship orders using PostNord and DHL Service Point.
Available delivery options may depend on the destination country and will be shown at checkout.
How long does delivery take?
Normal delivery time is approximately 2–7 days after your order has been dispatched from our warehouse.
As soon as your order leaves our warehouse, we'll send you a shipping confirmation by email with a tracking link so you can follow your delivery.
RETURNS
You can find instructions and frequently asked questions about returns here.
WARRANTY & CLAIMS
How do I make a warranty claim?
All information about claims you find in our Terms and Conditions
CONTACT US
Have a question about our products, your order or anything else? Get in touch – we're happy to help.
Chat
Use the contact widget in the bottom-right corner of our website to get assistance from our chatbot 24/7.
When our Customer Service team is available, you can also chat directly with one of our agents. If we're offline, you can leave us a message through the contact widget.
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Prefer email? You can reach us at:
Our Customer Service team is available Monday to Friday, 09:00–16:00 CET/CEST, excluding public holidays.
During busy periods
During peak periods and high season, it may take us a little longer than usual to respond. This applies particularly to returns and warranty claims, as well as general Customer Service enquiries.
Thank you for your patience – we'll get back to you as soon as we can.
VISITING ADDRESS
EVERHUNT AB
Konstruktionsvägen 3
435 33 Mölnlycke
SWEDEN